Hi Nate,

Thank you for taking the time to share your detailed feedback about the NOVALOC® INSULATED JACKET, and we sincerely apologize that both the durability and construction quality have fallen so far short of your expectations, especially considering your investment in this product.

Your specific feedback about the jacket shedding white insulation through the seams after less than a year of casual wear, along with your previous experience with our jeans having significant sizing inconsistencies where 32-waist measured closer to 36-38, is valuable information that we'll share directly with our production and quality control teams to review both our insulation construction methods and our sizing standards across product lines to ensure these fundamental quality issues are addressed.

Your feedback helps us identify where multiple products haven't met the construction standards and accurate sizing that loyal Origin customers like yourself deserve when investing in our gear.

• Origin

Hi Aline,

Thank you for taking the time to share your detailed feedback about the NOVALOC® INSULATED JACKET, and we sincerely apologize that the warmth level and construction quality have fallen short of your expectations.

Your specific feedback about needing additional layering for winter warmth when you expected single-layer performance, as well as the stitching issue you discovered, is valuable information that we'll share directly with our production and quality control teams to review both our insulation specifications and our inspection processes to ensure these construction defects are caught before products reach customers.

Thank you for sharing your honest experience and holding us accountable to the standards that you've come to expect.

• Origin

Hi Tom,

Thanks for the detailed feedback about the NOVALOC® INSULATED JACKET and for sharing your experience with the warmth and weight! We're glad to hear that you're appreciating the lightweight design and how warm it feels for its weight profile.

Your feedback about both zippers becoming completely non-functional and the pocket angle affecting item retention gives us valuable insight into critical design flaws that are impacting the jacket's everyday functionality.

Thank you for your valuable input about the zipper snagging, pocket usability, and overall design concerns, alongside your positive feedback about the warmth-to-weight ratio. This helps us focus on redesigning the pocket construction, zipper placement, and pocket angles to ensure our insulated jacket delivers reliable functionality that matches the thermal performance you experienced!

• Origin

Perfect for Alaska—that is the ultimate stamp of approval! We engineered the NOVALOC® Insulated Jacket to stand up to the most unforgiving environments on Earth, so we’re thrilled it’s keeping you warm in the Great North. Stay safe and stay warm out there!