At ORIGIN™, we hope you love your gear and wear it out. However, if you are not satisfied with your purchase, you may return it to us for a refund to your original form of payment or a refund as store credit. Items will not be accepted for return or exchange if they have been customized, worn, washed, or used. Please follow this link to request a return. For orders placed on our old site, please use this link. Simply fill out the form with your order number, email, and request. Reach out to our Customer Experience department with any questions.
EXCEPTION: Please note that undergear, spats, and other final-sale items are not eligible for return or exchange.
Initiate Return or Exchange
We have a very flexible return/exchange policy, which states that as long as an item is unwashed/unused, you may return it to our factory in exchange for another size, model, or color. Refunds as available as a store credit or back to your original payment.
If your order was placed within the last 30 days, you can use this link to fill out our return form and begin the process. For orders placed on our old site, please use this link. Scanning the QR code on the back of your invoice will also bring you to this link.
If your return is outside the 30-day return window, no worries. Contact our Customer Experience team via email at email@example.com or by phone at 207-305-3222. We can generate a return label which will need to be paid for at your local post office or UPS pickup point. We will still cover the cost of shipping back to you as long as you are within the lower 48 US states. Just ship unworn/unused item(s) back to us with a note stating your order number and request, and we'll proceed accordingly.
What are my options for refunding my order?
There are two refund options for returned items.
STORE CREDIT REFUND
One-hundred percent of the value of all returned products are issued in the form of a store credit to your ORIGIN™ customer account. There's no rush using your credit as it has no expiration and can be used towards any future ORIGIN™ purchases.
If you do not have an account, one will be created for you.
REFUND TO THE ORIGINAL FORM OF PAYMENT
This refund is issued to your card or other payment method that was used to purchase the item(s).
INTERNATIONAL RETURNS/EXCHANGES: Please note that we are unable to generate return shipping labels for international addresses. If you would like to exchange from an international (non-U.S. address), please return your item(s) to us with a note stating your order number and return/exchange request. Our team will proceed accordingly. If exchange items have been requested and you return within the 30-day window, we will cover the cost of any exchange items being shipped back to you.