TLDR: boots didn't fit despite being the size they indicated I should buy, when I returned them they wouldn't refund because when I tied the laces to try them on the laces made marks on the leather.

I bought the Coronado 6 inch standard lug in September, not on sale, not clearance. I used the size guide from the website, which confirmed the same size I always wear in boots. I received the boots, put them on and immediately knew they did not fit. I took a couple of steps forward and back, removed them, and put them in the box.

The top of the toe box pressed down on the tops of my toes and the boot was also loose in the back. Length wise, it fit but there's no way I could go down a size. The leather strips where the laces go were uneven, and I thought it may have been a factory issue. Having bought a lot of stuff from Origin in the past, I reboxed it and began the return thinking nothing of it. A month later i get an email saying that they can't restock/refund because the boots have been worn. The email had pictures where the laces marked the leather when I tied it. How else are you supposed to try the boot on?

When I responded to the email stating that I had not worn them, I received no reply. A week later I got an email asking how the customer service was.

I am out >$300 and have a pair of boots that are unwearable and I can't even resell somewhere because I suspect there's a defect.

I’m coming from a nice pair of Thursday Captain Boots. Once those had broken in they were the most comfortable pair of footwear I had own. But admittedly, they were very nice boots and ones that I almost felt bad abusing. They also were not made in America which in recent time has become a crucial factor for me when purchasing durable goods.

So I wanted a boot that was American made, looked great in any scenario and would age amazing over time through wear and tear.

So I took the gamble and purchased a pair of Coronado and unlike my Thursday’s, there was no break in period. These feel just like my custom Hoka tennis shoes which is high praise. And of course like the Origin Delta Flex jeans I have, they’re American made. I did consider the Hybrid’s, but the original Coronado looked better in my opinion.

Safe to say that I will be another pair, but in slate.

Keep up the great work guys. Another satisfied customer.