Track your order

What does awaiting fulfillment mean?

The status "Awaiting Fulfillment" means that payment has been accepted and that your order is currently in production. You will receive an email with tracking information as soon as your shipping label is generated!

My package was delivered, but I did not receive it. What do I do?

ORIGIN™ is not responsible for lost or stolen packages. However, we will do our best to help you locate the package and are able to file a claim on your behalf for most shipments upon request.

Typically, if you did not receive a package once it is marked as delivered, it will show up within 15 days, which is the time we are required to wait before filing a claim or taking further action. If you still haven't received your items after this time, please reach out to us so that we may open an investigation with the shipping carrier.

Though this may be obvious, we do suggest checking with any other members of your household, with neighbors, under any porches or decks, and in/around any garages or sheds as parcels are often found in these locations.

Please feel free to reach out to our customer experience team to confirm the shipping address that was entered at checkout for your order. We can be reached via the contact form below or by email at team@originusa.com

What is your return policy?

You can find our full Return Policy at the bottom of our website or by clicking HERE.

At ORIGIN™, we hope you love your gear and wear it out. However, if you are not satisfied with your purchase, you may return it to us for a refund to your original form of payment or a refund as store credit. Items will not be accepted for return or exchange if they have been customized, worn, washed, used, or damaged.

If your order was placed within the last 30 days, you can use THIS LINK. to fill out our return form and begin the process. Scanning the QR code on the back of your invoice will also bring you to this link. Simply fill out the form with your order number, email, and request.

If your return is outside the 30-day return window or you have any questions, no worries. Contact our Customer Experience team via the contact form below or email us at team@originusa.com