Hi Chris A.,

We're super happy to hear about your experience with the Wilton 6" Steel Toe Work Boots! It's fantastic that you found them to be a perfect fit right from the start, and we appreciate your helpful tip about using moleskin for the heel break-in period. As a longtime customer with four pairs of our boots, your continued trust in our craftsmanship means the world to us. It's especially wonderful to know that your first pair of work boots has served you so well through three years of daily use - that's exactly the kind of durability we specifically engineer our boots to deliver. We're honored that you continue to choose our boots for every aspect of your life, from casual wear to winter weather to your demanding work environment.

-Origin

Hi Myles C,

Thank you for taking the time to share your feedback regarding our WILTON 6" STEEL TOE WORK BOOT - BIG LUG. We sincerely apologize for the disappointing experience you've had with both the fit of your boots and your subsequent customer service interactions.

We understand how frustrating it is when you're unable to get a resolution for ill-fitting footwear, especially given the premium price point of our boots. The communication challenges you've experienced with our customer service team, particularly the difficulty in reaching us by phone, are concerning and not representative of our service standards. As an American manufacturer, we take great pride in providing excellent customer support, and this falls short of the service we strive to deliver.

Your specific feedback about the exchange denial and the communication difficulties is valuable information that will be shared with our customer service management team. While we have policies in place regarding wear and exchanges, we recognize that your experience has left you with an unusable product and without a satisfactory resolution.

We will be reaching out to you in a separate email to address your concerns directly.

• Origin