Hi Chris,

Thanks for the outstanding feedback! We're thrilled to hear that the NOVALOC® INSULATED JACKET has become one of your go-to pieces and stepped right in as the perfect replacement for your lost winter coat. There's nothing better than a jacket that delivers that ideal combination of wind protection and warmth without the bulk!

It's awesome to know the fit is spot-on and the warmth-to-weight ratio is hitting the mark for you. That's exactly what we're going for with the NOVALOC® technology: maximum performance without feeling weighed down.

Your daughter's got a keen eye for noticing your Origin loyalty! We love hearing that our style, construction quality, and 100% American manufacturing continue to earn that kind of trust. That commitment to robust materials and stitching really shows when you're wearing our gear day in and day out.

Thanks for being such a dedicated customer here at Origin!

• Origin

Hi Kyle,

Thanks for taking the time to share your feedback on the NOVALOC® INSULATED JACKET! We're glad to hear the jacket itself is working well for you in terms of performance and design. That's definitely something we put a lot of focus on.

We sincerely appreciate you bringing up the quality issue, especially the specific details about material coming out throughout the jacket. Your input gives us valuable insight into where our construction and quality control processes aren't meeting the standards our customers deserve, particularly when the jacket's overall design and functionality are hitting the mark.

Thank you for your honest feedback about both the jacket's great performance and the specific construction issues that are affecting your overall experience. This kind of detailed input about where our manufacturing quality isn't meeting expectations helps us understand exactly how our construction processes need to perform to match the high standards of the jacket's design and functionality!

• Origin

That is exactly what we like to hear! We are thrilled the NovaLoc Insulated Jacket fits you like a glove.

We put a lot of work into ensuring our outerwear provides that perfect tailored feel without sacrificing the "obviously excellent" quality and warmth you need. It’s great to know the craftsmanship is standing out.

Thank you for the support—stay warm out there!

Hi Nate,

Thank you for taking the time to share your detailed feedback about the NOVALOC® INSULATED JACKET, and we sincerely apologize that both the durability and construction quality have fallen so far short of your expectations, especially considering your investment in this product.

Your specific feedback about the jacket shedding white insulation through the seams after less than a year of casual wear, along with your previous experience with our jeans having significant sizing inconsistencies where 32-waist measured closer to 36-38, is valuable information that we'll share directly with our production and quality control teams to review both our insulation construction methods and our sizing standards across product lines to ensure these fundamental quality issues are addressed.

Your feedback helps us identify where multiple products haven't met the construction standards and accurate sizing that loyal Origin customers like yourself deserve when investing in our gear.

• Origin

Hi Aline,

Thank you for taking the time to share your detailed feedback about the NOVALOC® INSULATED JACKET, and we sincerely apologize that the warmth level and construction quality have fallen short of your expectations.

Your specific feedback about needing additional layering for winter warmth when you expected single-layer performance, as well as the stitching issue you discovered, is valuable information that we'll share directly with our production and quality control teams to review both our insulation specifications and our inspection processes to ensure these construction defects are caught before products reach customers.

Thank you for sharing your honest experience and holding us accountable to the standards that you've come to expect.

• Origin